Frequently Asked Questions

We accept all major payment methods including Cashfree, UPI, debit cards, credit cards, net banking, and Cash on Delivery. EMI options are available via Cashfree with no minimum order value. For eligible orders under ₹30,000, we offer Partial COD — pay 15% upfront to confirm your order and the remaining 85% on delivery via cash, card, or bank transfer.

Partial COD is available on orders under ₹30,000. You pay 15% of the order value upfront at the time of placing your order. The remaining 85% is collected at the time of delivery by the courier executive — you can pay via cash, card, or bank transfer at the doorstep. We do not offer 100% COD as our products are high-value and fragile items. The upfront deposit confirms your genuine intent to purchase and protects both parties.

Yes. EMI is available via Cashfree at checkout. There is no minimum order value requirement for EMI. EMI options and tenure are subject to your bank and Cashfree's approval. Select the EMI option during payment to view available plans for your order value.

Our products are high-value and fragile IT hardware. 100% COD increases the risk of fake orders, which results in unnecessary shipping costs and handling for both sides. A small upfront deposit ensures that customers placing orders have a genuine intent to purchase. This also allows us to prioritise genuine orders and dispatch faster. The balance is always payable on delivery — your product reaches you before full payment is made.

Yes. You can cancel your order any time before dispatch. A deduction of 2.5% of the amount paid will be made to cover payment gateway transaction fees — this is a cost charged to us by the payment provider and cannot be waived. The remaining amount will be refunded to your original payment method within 7 working days of cancellation confirmation.

Your GST invoice will be sent to your registered email address at the time of dispatch. Invoices are digital — we do not include a physical invoice inside the parcel unless an e-way bill is required by regulation for your order value or destination. Please ensure your email address is entered correctly at checkout. If you need a duplicate invoice, contact us at any time with your order ID.

Yes. All payments are processed through Cashfree's secure payment gateway with industry-standard SSL encryption. We do not store your card or payment details on our servers. Your order is confirmed only after successful payment verification. We will never ask for your OTP, card PIN, or full card details via call, SMS, or WhatsApp.

Yes. We ship pan India via Delhivery to all pincodes serviceable by their network. If your pincode is not serviceable by Delhivery, we will inform you at the time of order processing and explore alternative arrangements. To check if your pincode is serviceable, you can enter it at checkout before placing your order.

Delivery typically takes 2 to 5 business days from the date of dispatch, depending on your location. Metro cities are usually at the faster end of this range. Remote locations may take up to 5 business days. Please note that business days exclude Sundays and public holidays.

Orders received and payment confirmed before 11:45 AM are dispatched the same day after QC, cleaning, numbering, warranty signing, and professional packing. Orders placed after 11:45 AM or on Sundays and holidays will be dispatched the next business day. You will receive an automated notification with your Airway Bill number as soon as your parcel is picked up by Delhivery.

Once your order is picked up by Delhivery, you will receive an automated SMS and email with your Airway Bill number. You can use this number to track your shipment in real time on the Delhivery website or app. You will also receive a notification when your order is out for delivery. In some cases, the delivery executive may also call you to confirm your availability before attempting delivery.

Delhivery will attempt delivery up to 2 times. The delivery executive will call you before each attempt. If both attempts fail or you refuse delivery, the parcel will be returned to our warehouse. In this case, we will deduct the actual shipping charges (both forward and return) plus a 10% restocking fee from your order value and refund the balance within 7 working days. We strongly recommend ensuring someone is available to receive the parcel on the expected delivery date.

We take professional packing seriously — every unit is packed with utmost care to ensure safe transit. All orders above ₹30,000 are insured during transit for your protection. In case of transit damage, you must notify us within 24 hours of delivery with clear photographs of the damaged packaging and product. We will initiate the insurance claim process on your behalf. For orders below ₹30,000, please inspect the parcel at the time of delivery and refuse acceptance if the outer packaging shows signs of significant damage.

For Partial COD orders, the delivery executive will collect the balance 85% at your doorstep. You can pay via cash, debit or credit card, or bank transfer (UPI/NEFT/IMPS). Please ensure you have the exact amount ready or your UPI app available at the time of delivery to avoid delays.

Every product comes with a minimum 1 month warranty free of charge. You can upgrade to 3 months or 1 year coverage at the time of checkout. Warranty starts from the date of delivery — not the date of purchase. The warranty is valid only if the warranty seal (signed label with date) on each individual component is intact and has not been tampered with or removed.

Warranty covers hardware failure only — specifically the hardware components supplied by us. This includes RAM failure, storage device failure (all our hard disks and SSDs are dispatched with health above 80%), motherboard failure, processor failure, and other internal hardware faults that develop under normal use. Since we ship refurbished products, all storage devices are tested and verified above 80% health before dispatch. Warranty does not cover: software issues of any kind, operating system errors, virus or malware damage, physical damage caused after delivery, burnt components, damage due to power surge or improper use, or any component not originally supplied by us.

To raise a warranty claim, email us at our support address or fill in the Warranty Claim Form on our website. Include your order ID, description of the issue, and photographs or video of the fault. We will review your claim and inform you of the next steps within 2 business days. Please note: we do not offer reverse pickup. You will need to arrange shipment of the product to our warehouse at your cost. Return shipping costs are not covered under warranty.

Each product and its individual components are signed and dated with a warranty seal at the time of dispatch. This seal is your proof of warranty validity. If the seal is removed or tampered with, we have no way to verify the warranty period or confirm that the components are the same ones we dispatched. Any warranty claim on a product or component with a missing or tampered seal will not be honoured. Please do not remove or cover the seal under any circumstances.

We offer a 7 business day return window from the date of delivery. If you are not satisfied with the product, you can return it within 7 business days — provided the product is returned in working condition with all original accessories and warranty seals intact. We do not offer product exchanges. Return shipment cost is to be borne by the customer. Upon receiving the product and verifying its condition, we will refund the order value after deducting actual initial delivery charges plus 10% of the order value as cancellation and restocking fees. Refund is processed within 7 working days of receiving the returned product. Please note: any physical damage to the product reported after 24 hours of delivery will not be eligible for return.

If you receive a product with physical damage, you must notify us within 24 hours of delivery. Send photographs or a video clearly showing the damage to our support email or WhatsApp. Claims raised after 24 hours of delivery will not be entertained for physical damage. If the outer packaging was visibly damaged at the time of delivery, we recommend noting this with the delivery executive and taking photographs before opening the parcel.

Yes. Every storage device goes through a complete and permanent data wipe as part of our refurbishing process. We reinstall a fresh copy of Windows OS on all products that include a storage device. You will receive the product with a clean OS installation — no previous user data, files, or applications will be present. Your data privacy is our responsibility and we take it seriously.

No. We have a strict no-repair policy. None of the products sold by BigTechStore are ever repaired or have parts replaced. Every unit goes through cosmetic upgrading, deep cleaning, and intensive QC testing only. If any component or part is found to be faulty during our testing process, the entire unit is completely rejected and will never be listed for sale. You can buy with full confidence that what you receive is an original, unmodified unit — just professionally cleaned, tested, and certified.

We specialise in enterprise-grade refurbished hardware from HP, Dell, and Lenovo — the three most trusted names in commercial IT. All units are sourced from verified channels only. We do not sell consumer-grade or unverified hardware. Every product listed on our website has been physically received, inspected, tested, and graded by our in-house team before listing.

We use a 3-tier cosmetic grading system so you know exactly what physical condition to expect before buying. Grade A+ units appear like new with no visible dents or deep scratches under normal viewing conditions — micro marks may exist under very close inspection but are imperceptible during use. Grade A units show minor surface scratches consistent with careful everyday use — no dents or structural damage. Grade A− units show visible scratches, scuff marks, or mild colour fading, and may have minor dents on non-critical areas like edges or the underside — all hardware is fully tested and functional. All grades go through the same strict 6-stage refurbishing process regardless of cosmetic condition. View full grading descriptions →

Every unit goes through a strict 6-stage process: (1) Received and serial-number logged, (2) Cosmetic grading A+/A/A−, (3) Full hardware diagnostics — processor, RAM, storage, GPU, and all ports tested, (4) Deep cleaning — chassis, fans, vents, and keyboard cleaned, thermal paste replaced where needed, (5) Complete data wipe and fresh OS installation with BIOS reset, (6) Final QC by a senior technician and warranty seal applied. Only units that pass all 6 stages are listed and dispatched.

Yes. We offer free installation assistance via video call. If you need help setting up your product after delivery, call us and we will guide you through the process step by step over a video call at no charge. If you are not comfortable with self-installation, we recommend engaging a local technician. Please note that we install only Windows OS on storage devices before dispatch — any additional software installation is the customer's responsibility. Video call support is available during business hours.

All hard disks and SSDs in our products are tested before dispatch and will have a health reading above 80% as verified by professional diagnostic tools. This is a minimum threshold — many units will be significantly higher. The specific health percentage for a product's storage device can be provided on request before purchase. Products with storage health below 80% are not listed on our website.

Yes. Our products are enterprise-grade hardware originally built for commercial and professional environments — they are designed for heavy, continuous use. After our 6-stage refurbishing process, every unit is certified and ready for daily business use. With warranty coverage available up to 1 year, you can use our products with the same confidence as new hardware at a fraction of the cost. Thousands of businesses across India use refurbished enterprise hardware as their primary workstations.

Yes. We offer special pricing on bulk purchases for businesses, schools, institutions, and government organisations. Fill in the Corporate Enquiry form on our website with your specific requirements — quantity, product type, specifications, and budget — and our team will get back to you as soon as possible with a custom quote. Bulk orders also receive priority processing and dispatch.

Yes. If you have specific hardware requirements — particular processor generation, RAM capacity, storage size, or form factor — mention them in the Corporate Enquiry form. We will check our current stock and sourcing capability and revert with availability and pricing. We regularly handle custom configuration requests for businesses with specific workload requirements such as CAD, video editing, or data processing.

Yes. A proper GST invoice is issued for every order — individual or bulk. The invoice will be sent to your registered email address at the time of dispatch. Businesses can use this invoice for ITC (Input Tax Credit) claims, expense accounting, and asset records. If you need the invoice addressed to your company name and GSTIN, ensure these details are entered correctly at checkout or mention them in your corporate enquiry.

Yes. All products in bulk orders carry the same warranty options as individual purchases — 1 month free, with upgrade options to 3 months or 1 year. For large bulk orders, we can discuss extended warranty arrangements as part of the corporate pricing negotiation. Each unit in a bulk order will have its own individual warranty seal with date applied before dispatch.

Fill in the Corporate Enquiry form on our website and our team will contact you within 1 business day. Alternatively, you can reach us directly via phone or WhatsApp during business hours. For urgent bulk requirements, calling us directly is the fastest way to get a quote. All corporate enquiries are handled by our senior team with complete confidentiality.