Last updated: [Add date before publishing]

1. Introduction

BigTechStore.in (“we“, “us“, “our“) is owned and operated by M/s. Apex Systems, a company engaged in the sale of certified refurbished IT hardware including workstations, tower PCs, small form factor (SFF) and tiny PCs, laptops, and related accessories and components.

This Privacy Policy explains what personal information we collect when you visit or make a purchase from BigTechStore.in, how we use it, who we share it with, and the choices available to you. By using this website or placing an order, you agree to the practices described in this Policy.

This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.

Age restriction: This website and its services are intended for use only by individuals who are 18 years of age or older. By using this site or placing an order, you confirm that you are at least 18 years old. We do not knowingly collect personal information from anyone under 18.

Shipping scope: BigTechStore.in currently ships only within India. This Policy is written for customers located in India.

2. Business Details

• Legal entity: M/s. Apex Systems
• Registered/operating location: Mumbai, Maharashtra, India
• Registered postal address: 202, Anuraag, Warden Road, Mumbai 400026
• GSTIN: Not published on this page. Your GSTIN is stated on your invoice for verification.

3. Information We Collect

We collect the following categories of information:

a) Information you provide directly:

• Full name
• Phone number
• Email address
• Shipping and billing address(es) — including addresses saved to your account
• Account login credentials (if you register for a customer account)
• GST number and business name — only if you request a GST invoice for your order. We do not collect PAN, Aadhaar, or other government ID for regular purchases.
• Any information you share with us via the Contact Us form, Bulk/Corporate Enquiry form, or chatbot conversations

b) Information generated by your use of the site:

• Order history and past purchases
• Products viewed, added to cart, or wishlisted (used to show relevant products and, where applicable, send cart-recovery reminders)
• Basic technical data (IP address, browser type, device type, pages visited) collected automatically through standard website analytics

c) Information from payment and logistics partners:

• Payment confirmation status from our payment gateway (we do not store your card, UPI PIN, or net-banking credentials — these are handled directly by the payment gateway)
• Delivery status updates from our courier partner

4. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including generating shipping labels and invoices
• Communicate with you about your order status (confirmation, dispatch, delivery, COD confirmation)
• Provide customer support, including through our website chatbot
• Send you service-related, warranty, and product review requests after purchase
• Send you post-purchase emails requesting a Google Review or product review, and offers for extended warranty plans on your purchased product
• Send you promotional offers, newsletters, and cart-recovery reminders via email and/or WhatsApp, where you have consented to this at checkout
• Show you relevant ads on platforms such as Google and Meta (Facebook/Instagram) based on your browsing activity on our site, where remarketing is enabled (see Section 7)
• Improve our website, product catalogue, and customer experience
• Detect and prevent fraud, abuse, or policy violations
• Comply with applicable tax, accounting, and legal record-keeping requirements

5. Cookies

Our website uses cookies and similar technologies to keep you signed in, remember items in your cart, and understand how visitors use our site (via analytics tools such as Google Analytics). Cookies may also be used by third-party tools embedded on our site for functionality such as live chat.

You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality, such as staying logged in or cart persistence.

6. Consent for Marketing Communications

By placing an order or creating an account on BigTechStore.in, you consent to receive transactional and promotional communications from us — including order updates, review requests, warranty offers, newsletters, and cart-recovery reminders — via email, SMS, and/or WhatsApp.

7. Third-Party Service Providers

We share your information, only to the extent necessary, with the following categories of service providers who help us operate BigTechStore.in:

Remarketing pixels are not currently active on BigTechStore.in but are disclosed here in advance so this Policy does not need to be revised the moment paid advertising is switched on. If and when remarketing is enabled, this table will be updated with the specific tools in use.

Some of these providers (e.g., Tidio, Google) may process data on servers located outside India. We only work with providers who maintain appropriate security and confidentiality standards. We do not sell your personal information to any third party for their independent marketing use.

We may also disclose information where required by law, court order, or government authority.

8. Data Retention

We retain your account, order, and address information for as long as your account remains active or as needed to provide you services. If you wish to have your personal data deleted, you may request this by contacting us at sales@bigtechstore.in. We will act on such requests except where we are required to retain certain records (such as invoices and transaction data) for the minimum period mandated under applicable tax, accounting, or consumer protection laws.

9. Data Security

We use reasonable security practices and procedures, including SSL encryption on our website and secure payment processing through our payment gateway partner, to protect your personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Internal access control: Access to customer personal data is restricted on a role basis. Only authorized personnel involved in order processing and customer support have access to the information necessary to perform their role. Our administrator and managers with order-processing access are bound to use customer data solely for order fulfilment, support, and related business purposes described in this Policy.

In the event of a data breach: If we become aware of a breach of security that compromises your personal information, we will take reasonable steps to investigate and contain the incident, and will notify affected customers of the nature of the breach and any steps they should take, through email and/or a notice on our website, without undue delay.

10. Customer Reviews & Testimonials

If you submit a product review, Google review, or testimonial, we may display your name (or the name you provide), city, and review content publicly on BigTechStore.in, in marketing materials, or on our social media channels, to help other customers make informed decisions. We will not display your phone number, email address, or full order details alongside a public review. If you would like a previously published review removed or anonymized, contact us at sales@bigtechstore.in.

11. Third-Party Links

Our website may contain links to third-party websites or services — for example, Google Maps (on our Contact Us page), our payment gateway’s checkout page, or embedded video content. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

12. Your Rights

You may contact us to:

• Access or request a copy of the personal information we hold about you
• Correct inaccurate information in your account
• Request deletion of your account and associated personal data, subject to Section 8 above
• Withdraw consent for promotional communications at any time

To exercise these rights, contact our Grievance Officer (details below) or email us at sales@bigtechstore.in.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are as follows:

• Name: Hardik Patel
• Designation: Grievance Officer
• Email: sales@bigtechstore.in
• Phone: +91 8369704313
• Address: 202, Anuraag, Warden Road, Mumbai 400026

Grievances will be acknowledged and addressed within a reasonable time.

14. Governing Law & Jurisdiction

This Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.

16. Contact Us

For any questions about this Privacy Policy, write to us at sales@bigtechstore.in or use our Contact Us page.