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1. Scope of Warranty
Every product purchased from BigTechStore.in includes a base warranty of 1 month from the date of delivery. At the time of configuring your product (before checkout), you may choose to upgrade to a 3-month or 1-year warranty as a paid option, calculated as a percentage of the product value (plus any selected add-ons), as displayed on the product configuration page.
Warranty tier selection is available only at the time of product configuration/checkout and cannot be added, upgraded, or extended after your order is placed or delivered.
This Warranty Policy applies to genuine technical/functional faults that arise after the 7-day return window (covered separately under our Returns & Exchange Policy) and within your product’s applicable warranty period.
2. What Warranty Covers
If your product develops a genuine hardware fault during its warranty period, we will replace the faulty component with a tested, refurbished, or functionally equivalent spare part, at no cost to you for the part itself.
We do not offer repair services. All valid warranty claims are resolved through component replacement only.
3. What Warranty Does Not Cover
The following are not covered under this Warranty Policy, regardless of your warranty tier:
- Water damage
- Burnt or electrically damaged parts
- Physical damage (cracks, dents, drops, spills, etc.) occurring after delivery (damage occurring in transit is handled separately under our Delivery Policy, not this Warranty Policy)
- Software, operating system, driver, or virus/malware-related issues — this warranty covers hardware faults only
- Normal wear and tear, including but not limited to battery capacity degradation over time, and cosmetic wear such as keyboard key fading
- Any fault arising from unauthorized repair, modification, or opening of the product (see Section 5)
Refunds are not issued under this Warranty Policy under any circumstances. Resolution is limited to component replacement, as described in Section 2.
Upgrades are not possible under warranty. A faulty component will be replaced on a like-for-like (or functionally equivalent) basis only — warranty replacement is not an opportunity to upgrade specifications.
4. Warranty is Non-Transferable
This warranty is valid only for the original purchaser, as recorded against the original invoice. It is non-transferable if the product is resold or transferred to another person.
5. Verification Seal — Warranty Void Conditions
Every product is shipped with our verification seal/signature and date affixed. This seal must remain fully intact for any warranty claim to be honoured. If the seal is missing, removed, tampered with, or the product has been opened by any unauthorized or non-BigTechStore personnel, the warranty on that product becomes void, and we will not be able to process a claim.
6. How to Raise a Warranty Claim
To raise a warranty claim, you will need to submit our Warranty Claim Form (to be made available on our website before this policy goes live), providing:
- Order number
- Your name
- Email ID
- Mobile number
- Description of the issue
- Images of the fault/error
Please ensure the product’s verification seal and date are visible and intact before submitting a claim — see Section 5.
Once your claim and replacement component are approved, we aim to process and ship your replacement within 7 business days.
7. Shipping Costs for Warranty Claims
- You are responsible for the courier cost of shipping the faulty product/component to us.
- We bear the cost of shipping the replacement back to you.
Before shipping any device to us for a warranty claim: please back up your data and sign out of all personal accounts. Devices sent to us for warranty service may be reset/wiped as part of our process, and we are not responsible for any data left on the device.
8. Contact Us
For any warranty-related questions, contact us at sales@bigtechstore.in or through our Contact Us page.