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1. Introduction & Acceptance

Welcome to BigTechStore.in (“we“, “us“, “our“), owned and operated by M/s. Apex Systems. By accessing or using this website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions (“Terms“), along with our Privacy Policy, Delivery Policy, Payment Terms, Returns & Exchange Policy, and Warranty Policy. If you do not agree with these Terms, please do not use this website.

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2. Eligibility

This website and its services are intended for use only by individuals who are 18 years of age or older. By using this site or placing an order, you confirm that you meet this requirement.

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3. Products & Product Information

We sell certified refurbished IT hardware, including workstations, tower PCs, small form factor (SFF) and tiny PCs, laptops, and related accessories and components. Each product is listed with its disclosed Cosmetic Grade, specifications, and applicable warranty tier. We make reasonable efforts to ensure product descriptions, images, and specifications are accurate, but we do not warrant that product descriptions or other content on this site are error-free.

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4. Pricing & Order Acceptance

• All prices are listed in Indian Rupees (₹) and are subject to change without prior notice.
• Placing an order constitutes an offer to purchase; we reserve the right to accept, cancel, or refuse any order at our sole discretion — including in cases of pricing errors, suspected fraud, stock unavailability, or suspected policy violations.
• In the event we cancel an order due to a pricing error (e.g., a product listed at an incorrect price), any amount already paid by you will be refunded in full, and the order will be cancelled.
• Payment terms, including advance payment, Partial COD, and applicable fees, are governed by our Payment Terms page.

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5. Shipping & Delivery

All orders are shipped in accordance with our Delivery Policy, which covers courier partnership, packaging, estimated delivery timelines, and RTO/failed-delivery handling. Please refer to that page for full details.

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6. Returns, Exchange & Warranty

Returns and exchanges are governed by our Returns & Exchange Policy, and product warranty coverage is governed by our Warranty Policy. Please refer to those pages for eligibility, timelines, and process.

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7. Customer Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate a customer account, at our discretion, in cases of fraud, abuse, or violation of these Terms.

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8. Intellectual Property

All content on this website — including but not limited to the BigTechStore.in name and logo, product images, product descriptions, graphics, and page layout — is the property of M/s. Apex Systems or its licensors, and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.

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9. Trademarks & Brand Names

BigTechStore.in sells certified refurbished IT hardware manufactured by third-party brands (including but not limited to Dell, HP, Lenovo, and others). All product names, brand names, logos, and trademarks referenced or displayed on this website are the property of their respective owners. Their use on this website is solely for the purpose of identifying and describing the refurbished products we sell, and does not imply any affiliation, sponsorship, or endorsement by the original brand owners, unless explicitly stated otherwise.

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10. Customer Reviews & Submitted Content

If you submit a product review, rating, or testimonial, you grant us a non-exclusive right to display and use that content on BigTechStore.in, in our marketing materials, or on our social media channels, as described in our Privacy Policy. You are responsible for ensuring your submitted content is accurate and does not infringe on any third party’s rights.

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11. Prohibited Uses

You agree not to use this website to:

• Violate any applicable law or regulation
• Attempt unauthorized access to our systems, accounts, or data
• Submit false, misleading, or fraudulent information (including fraudulent orders or payment information)
• Interfere with the normal operation of the website

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12. Third-Party Links

Our website may contain links to third-party websites or services (e.g., our payment gateway, Google Maps, embedded videos). We are not responsible for the content or privacy practices of those third-party sites. See our Privacy Policy for more detail.

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13. Limitation of Liability

To the maximum extent permitted by law, our total liability to you arising out of or relating to any order shall not exceed the value of that order, except where a lower limit applies under our Delivery Policy for transit-related damage claims (currently capped at ₹30,000 per shipment). We are not liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased through it, except as required under applicable consumer protection law.

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14. Disclaimer of Warranties

This website and its content are provided on an “as-is” and “as-available” basis. Except as explicitly stated in our Warranty Policy, we make no other warranties, express or implied, regarding the products or services offered.

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15. Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, courier/logistics disruptions, government restrictions, or other force majeure events.

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16. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

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17. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

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18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

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19. Contact Us

For any questions about these Terms & Conditions, contact us at sales@bigtechstore.in or through our Contact Us page.