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1. Our Courier Partner

BigTechStore.in has partnered with Delhivery for all shipments across India. In the rare event that Delhivery does not service a customer’s pincode, we will contact the customer to arrange delivery through an alternate courier partner, with the customer’s consent.

2. Order Processing & Pickup

• Orders placed and fully confirmed (payment received or partial payment received, as applicable) before 11:45 AM are processed for courier pickup the same working day.
• Orders confirmed after 11:45 AM, or on a non-working day, are processed for pickup on the next working day.
• Our working days are Monday to Saturday. Sunday is a non-working day and no pickups are processed on Sundays.
• Orders are processed only after payment confirmation. Orders that are cancelled, failed, or pending payment are not queued for pickup.

3. Packaging

We take product packaging seriously to ensure your item reaches you in the same condition it left our warehouse:

1. The product is first wrapped in bubble wrap.
2. It is then placed inside a sturdy 5-ply corrugated box.
3. The box is wrapped again with an outer layer of bubble wrap.
4. Finally, the package is sealed with a transparent, waterproof outer wrapper to protect against moisture and handling damage.

For orders with multiple items, we ship all items together as a single consolidated package wherever possible.

4. Shipping Charges

We offer free shipping on all orders, delivered anywhere within our serviceable areas in India.

5. Transit Insurance

Every shipment is covered by transit insurance up to ₹30,000 per order, at no extra cost to you, to protect against loss or damage in transit.

6. Order Tracking & Notifications

You will receive the following automated updates on your order:

1. Pickup confirmation — once your order is picked up from our warehouse, you’ll receive a notification with your AWB (Airway Bill) number for live tracking.
2. Pre-delivery call — our delivery executive will call you before attempting delivery, to confirm your availability and reduce failed delivery attempts.
3. Out for delivery — an automated notification is sent once your order is out for final delivery.

7. Estimated Delivery Timelines

• Metro cities: typically around 3 working days from the date of pickup/dispatch
• Non-metro locations: typically around 5 working days from the date of pickup/dispatch

These timelines are estimates based on our courier partner’s standard service levels and are not a guaranteed delivery commitment. Actual delivery times may vary due to factors outside our control, including weather, regional restrictions, strikes, natural disasters, or courier network delays.

8. Cash on Delivery (COD) at the Doorstep

For orders placed with full or Partial COD, any balance amount due is collected by the Delhivery delivery executive at the time of delivery, via the payment mode(s) supported by the courier partner. (Note: Conditional COD applies only to orders below ₹30,000, as per our Payment Terms.)

9. Failed Delivery Attempts & RTO (Return to Origin)

If our delivery executive is unable to deliver your order after 2 attempts (e.g., due to unavailability at the address or an unreachable phone number), the order will be marked RTO (Return to Origin) and shipped back to our warehouse.

In such cases, the reverse (RTO) shipping charge, i.e., the cost of returning the order from the customer’s location back to our warehouse, will be borne by the customer.

If you would like the order reshipped after an RTO, a redelivery charge will also apply in addition to the reverse RTO charge above. We will notify you of the total applicable charges (reverse RTO + redelivery) before the order is dispatched again, and the reshipment will only proceed once you confirm and the charges are paid.

10. Damaged or Defective Products on Arrival

Despite our multi-layer packaging, if your product arrives damaged in transit, please follow this process:

1. Do not accept a visibly damaged outer package without noting it, where possible.
2. Record an unboxing video of the package being opened, and take clear photographs of the damaged product/packaging.
3. Report the issue to us within 24 hours of delivery, along with the video and photos, via sales@bigtechstore.in.

Claims submitted without both the unboxing video and photos, or reported after the 24-hour window, may not be eligible for resolution.

Once a claim is verified, you may choose one of the following resolutions, at your preference:

• Replacement of the product
• Repair of the product
• Refund

11. Serviceability

While Delhivery has extensive pan-India coverage, in the rare case your pincode is not serviceable:

• We will contact you to arrange delivery via an alternate courier partner, with your consent, or
• If no alternate arrangement is possible, we will inform you and process a full refund for the order.

12. Delays Beyond Our Control

We are not liable for delivery delays caused by events beyond our reasonable control, including but not limited to natural disasters, courier strikes, government restrictions, regional lockdowns, or force majeure events. We will keep you informed of any known significant delays where possible.

13. Contact Us

For any questions about your shipment, delivery status, or a damage/RTO issue, contact us at sales@bigtechstore.in or through our Contact Us page.