Orders & Shipping – Big Tech Store

Placing Your Order

Add your desired product(s) to cart and complete the checkout process by providing your order details. Depending on your order value, you can choose full prepayment or Partial COD (15% advance + balance on delivery) — see our Payment Terms for full details.

Important: If payment is not completed within 60 minutes of adding items to cart and filling in your order details, your order is automatically cancelled by our system. No action is needed from your end in this case — you’re welcome to simply place the order again whenever you’re ready.

Understanding Product Pricing & Configuration

For configurable products (such as Tiny PCs, workstations, and other build-your-own systems), the price shown directly under the product name is the barebone price only — covering the cabinet, motherboard, and power supply unit. It does not include a processor, RAM, storage, graphics card, or warranty upgrade.

To build your complete configuration, scroll down on the product page (or click “Scroll Down” in the barebone price notice) to select your Processor, RAM, Storage, Graphics Card, and Warranty from the available options. If you don’t require a particular component, simply select the “None” option for that field.

Example 1: The barebone price notice — shown directly below the product’s base price

Before clicking “Add to Cart,” always review the Configuration Summary box — it shows exactly what you’ve selected (or “None” for anything not chosen), along with your updated total price, so you can confirm everything is correct before proceeding.

Configuration summary before Add to Cart

Example 2: The Configuration Summary — review this before clicking Add to Cart

Important: Orders placed with an incorrect configuration due to a selection error on the customer’s part are not eligible for special treatment or automatic refund. Such cases are handled under our standard Payment Terms cancellation rules — refunded per Section 4a if cancelled before dispatch, or Section 4b (with delivery and restocking deductions) if the order has already been shipped.

Reminder: For orders under ₹30,000, you can pay 15% upfront and the remaining 85% on delivery — see our Payment Terms for full details.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email with your invoice, order number, and order details.

Cancelling Your Order

If you’d like to cancel your order after payment but before it has been shipped, simply reach out to us via email or WhatsApp at sales@bigtechstore.in / +91 8369704313 with your order number, and we’ll process the cancellation. See our Payment Terms for details on how your refund is calculated in this case.

(Once an order has been picked up for shipping, cancellation is no longer possible — please refer to our Returns & Exchange Policy instead.)

Processing & Dispatch

Orders confirmed before 11:45 AM are processed for pickup the same working day; orders confirmed after 11:45 AM are processed the next working day. See our Delivery Policy for full details on packaging, courier partnership, and dispatch timelines.

Tracking Your Order

Once your order is picked up, you’ll receive a notification with your AWB (tracking) number, and another when your order is out for final delivery. You can check your order status anytime on our Track Your Order page. Full details on notifications, estimated delivery timelines, and delivery-day process are available in our Delivery Policy.

Need Help With Your Order?

For any order-related questions — cancellations, tracking issues, delivery concerns — contact us at sales@bigtechstore.in or via WhatsApp at +91 8369704313.