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1. Return Window
You may request a return within 7 days of receiving delivery. Requests raised after this window will not be eligible under this Policy — see Section 10 for what applies after day 7.
There are two types of returns under this Policy: Technical Fault Returns and Change-of-Mind Returns. They are handled differently, as explained below.
2. Technical Fault Returns
If the product you received has a genuine technical/functional fault, the return is completely free — we bear the cost of reverse pickup, and there is no restocking fee.
Resolution: Once the fault is verified, you may choose one of the following, at your preference:
- Refund
- Replacement
- Exchange for another product of your choice (price difference, if any, to be settled)
If the fault is not confirmed: Every returned product undergoes a technical QC (Quality Check) on receipt. If our QC does not confirm the reported fault, the product will be sent back to the customer after proper QC documentation, in its original packaging. Return shipping cost for sending the product back to the customer will be borne by the customer, and no refund/replacement will be processed.
3. Change-of-Mind Returns
If you simply wish to return a product for reasons other than a technical fault (e.g., you no longer want it, ordered by mistake, etc.), you can still do so within the 7-day window, subject to the following:
- You bear the return shipping (reverse pickup) cost.
- A 10% restocking fee (on the order value) applies.
- The product must meet the condition requirements in Section 5.
4. Partial Order Returns
If your order contains multiple items (e.g., a laptop plus accessories), you may return individual item(s) rather than the entire order. Any applicable restocking fee or refund amount will be calculated based on the value of the item(s) actually returned, not the full order value.
5. Condition Requirements for Returns
To be eligible for a return (technical fault or change-of-mind), the product must reach us:
- In its original packaging, with all accessories, manuals, and included freebies
- With our verification/security seal or signature intact — this same seal is used both to confirm the product is genuinely from us and for product identification, and is also required intact for any future Warranty Policy claims
- Properly packed so it is not damaged in return transit
- In the same condition it was delivered in (excluding the reported fault, for technical fault returns)
Before returning a laptop, workstation, or desktop PC: Please back up your data and sign out of/remove all personal accounts (Windows login, BIOS/firmware passwords, cloud accounts, etc.). On receipt, returned systems are factory reset and wiped as part of our QC process. We are not responsible for any personal data left on a returned device.
Products that fail to meet these conditions on inspection may not be eligible for a refund/replacement. In such cases, we will ship the product back to the customer at the customer’s cost, and no refund will be processed.
6. Components — Special Return Terms (RAM, SSD, GPU, CPU, PSU)
Due to the nature of compatibility testing on individual components, RAM, SSD, Graphics Cards (GPU), Processors (CPU), and Power Supply Units (PSU) are non-returnable once installed or tested.
The only exception is DOA (Dead on Arrival) — if the component does not work at all, right out of the box:
- You must report this within 24–48 hours of delivery, along with an unboxing video and photos (as per our Delivery Policy’s damage-claim process).
- DOA components verified within this window are eligible for free replacement.
- Reports made after 24–48 hours, or components that have been installed/used, are not eligible for return or replacement under this Policy — such issues will instead be handled under the applicable Warranty Policy, if the component is still within its warranty period.
7. Cosmetic Grade Disclaimer
Every refurbished product is sold with a disclosed Cosmetic Grade (A+ / A / A−), visible on the product page at the time of purchase. Cosmetic wear, marks, or scratches that are consistent with the disclosed Cosmetic Grade are not considered a defect and are not a valid reason for return. Returns for cosmetic reasons will only be considered if the product’s actual cosmetic condition is materially worse than what was disclosed at the time of purchase.
8. How to Initiate a Return
To request a return, fill out the Returns Request Form on our website within 7 days of delivery, including:
- Your order number
- Reason for return (technical fault or change-of-mind)
- Photos of the packed product and its packaging
- Package dimensions
Once your request is submitted and approved, reverse pickup will be arranged via Delhivery within 2 days:
- Free of cost, for technical fault returns
- At your cost, for change-of-mind returns
9. Bulk & Corporate Orders
Orders placed through our Bulk Enquiry or Corporate Enquiry channels are covered under the same Returns & Exchange Policy as regular retail orders, unless separately agreed in writing (e.g., in a signed quotation or purchase order).
10. Faults Discovered After Day 7
If a technical/functional fault is discovered after the 7-day return window has closed, it is no longer covered under this Returns Policy. Instead, it will be handled under our Warranty Policy (1 month / 3 months / 1 year, as applicable to your purchase), provided the product is still within its warranty period.
11. Refunds
Once we receive and inspect the returned product, refunds are processed within 7 days.
Regardless of how the original order was paid (full prepayment or Partial COD), the full applicable refund amount is credited directly to the customer’s bank account or UPI ID — not adjusted through the original split of online-advance vs. delivery-collected amounts.
GST Invoice orders: If a GST invoice was issued for the original order, a corresponding GST Credit Note will be issued alongside the refund, for tax compliance purposes.
12. Contact Us
For any return, exchange, or refund queries, contact us at sales@bigtechstore.in or through our Contact Us page.